Frequently Asked Questions
What will my sessions involve?
During your first session you'll receive a comprehensive assessment so everyone will understand your unique needs. If possible, that will be followed by hands-on treatment. Your therapist will work closely with you to ensure each session is tailored to your progress and comfort. If an internal examination is needed that will only be conducted if tolerated by your body.​
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How often do I need to be seen for an appointment?
he frequency of your appointments will depend on your specific conditions and treatment plan. Generally, patients are seen 1-2 times per week initially to establish a treatment protocol. As your recovery progresses, appointments may be spaced out to every 3-4 weeks.
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Do I need special equipment for my exercises?
Most exercises can be designed around using minimal or no equipment. Your therapist will provide recommendations to support your rehabilitation and ensure you can continue exercises at home. Many exercises will be modeled after your daily activities, so the equipment needed will often be readily available around you.
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Does Moore Therapy Clinics, LLC take my insurance?
We accept Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA), as well as a variety of convenient additional payment options, including cash, check, or credit card. Payments are due at the time of each visit. As a "cash-based" physical therapy practice, we do not contract with insurance companies. Therefore, you will be responsible for all payments for the services we provide.
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How long will my appointments last?
Appointments typically last between 30 minutes to an hour, providing ample time for thorough treatment and personalized care. The duration may vary based on your care plan and progress at home.
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Will therapy hurt?
While some discomfort may be experienced during therapy, it should not be painful. Your therapist will carefully monitor your comfort and adjust treatments as needed to ensure a positive experience. Therapy is designed to challenge your body and self, not injure you. Any concerns should be immediately communicated with your therapist.​
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Do I have to have a prescription to receive services at your clinics?
No a prescription is not necessary. If you have one you are welcome to bring it with you but you do not have to have one to get scheduled. Moore Therapy Clinics, LLC is a direct access clinic which allows you to walk in or call in and schedule an appointment immediately.
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Can I bill my insurance for your services?
Payments you make may qualify for reimbursement through your insurance company (excluding Medicare and Medicaid) as part of your out-of-network physical therapy benefits; the specific reimbursement percentage will depend on your individual plan. You can download the necessary documentation, required by your payer, to submit to your insurance via our convenient online patient portal.
Please note that we also do not submit claims for reimbursement to insurance providers.​
